Current Job Openings
Client Services - Account Manager
Nationwide, US
Client Services Specialist- Behavioral Services- Must be comfortable working on the PACIFIC TIME ZONE
The Stepping Stones Group is transforming the lives of children, families, and communities together through our exceptional therapeutic and behavioral health services. We provide Special Education Services to school districts across the united states. We are partnering with schools to help them find the providers they need in order to get the students the services they so desperately deserve. If you believe every day is an opportunity to make a difference, we would like to meet you!
As a Client Services Specialist you will be responsible for managing and growing existing and inherited client accounts, creating a positive experience for new clients, and increasing the company's market share.
In this position you will:
*Maintain current client headcount
*Grow client headcount when the opportunity arises and work toward established headcount goals
*Identify growth opportunities in your assigned market among active and inherited client accounts (school districts)
*Develop and implement business development strategies
*Build and maintain relationships with existing and inherited clients for the purpose of achievingplacement targets and acquiring additional business opportunity
*Maintain client headcount and grow client headcount when the opportunity arises
*Educate clients of The Stepping Stones Group product offerings and invite Autism, Core andNursing client service managers to client meetings
*Outbound calls to clients to generate job orders
*Intake of inbound sales calls to identify school districts' needs
*Generate interest among school districts through multi-level communication strategies
*Present candidates, proposals, negotiate bill rates, and finalize client contract documents
*Set clear expectations with clients regarding feedback, quality assurance practices and theStepping Stones Group policies
*Collaborate and support the competitive bid process for assigned client accounts as needed
*Deliver an excellent client experience by taking the time to understand each client's needs andpreferences. Prioritize Jumbo and Tier 1 school district clients.
*Provide clear and consistent client communication; establish expectations throughout theprocess; respond quickly and thoroughly to client questions
*Collaborate with Regional Manager of Client Services to establish focus jobs and communicateclient needs
*Embrace personal responsibility and accountability among a strongly collaborative environment
*Meet and exceed your assigned activity, placement, and margin goals
*Maintain current client headcount
*Grow client headcount when the opportunity arises and work toward established headcount goals
*Identify growth opportunities in your assigned market among active and inherited client accounts (school districts)
*Develop and implement business development strategies
*Build and maintain relationships with existing and inherited clients for the purpose of achievingplacement targets and acquiring additional business opportunity
*Maintain client headcount and grow client headcount when the opportunity arises
*Educate clients of The Stepping Stones Group product offerings and invite Autism, Core andNursing client service managers to client meetings
*Outbound calls to clients to generate job orders
*Intake of inbound sales calls to identify school districts' needs
*Generate interest among school districts through multi-level communication strategies
*Present candidates, proposals, negotiate bill rates, and finalize client contract documents
*Set clear expectations with clients regarding feedback, quality assurance practices and theStepping Stones Group policies
*Collaborate and support the competitive bid process for assigned client accounts as needed
*Deliver an excellent client experience by taking the time to understand each client's needs andpreferences. Prioritize Jumbo and Tier 1 school district clients.
*Provide clear and consistent client communication; establish expectations throughout theprocess; respond quickly and thoroughly to client questions
*Collaborate with Regional Manager of Client Services to establish focus jobs and communicateclient needs
*Embrace personal responsibility and accountability among a strongly collaborative environment
*Meet and exceed your assigned activity, placement, and margin goals
Qualifications:
*Fearless and enthusiastic attitude and a supportive collaborator
*Confidence in making outbound calls
*Confidence in communicating and upholding The Stepping Stones Group's policies andexpectations
*Identify internal areas of improvement and communicate these to your team
*Ability to overcome objectives; strong negotiation and closing skills
*Excellent time management skills
*Excellent written and verbal communication skills; Exceptional presentation skills
*Strategic thinking & problem solving; ability to achieve results
*Exceptional time management and prioritization skills with demonstrated ability to meet projecttimelines
*Strong relationship management and work ethic, including leading by example
*Adaptability and flexibility to support the organization's rapid growth
Our Client Services Specialist (you will receive a base salary, with bonus opportunities, medical benefits, paid time off, company holidays, 401K and much more.
